Monday, November 15, 2021

Tackling Tough Talks

Is there a workplace discussion that you are dreading? With the correct approach, you can bring the problem to light and come to a solution, without ruffling feathers.

Guide Magazine

Whether you are attempting to address an issue with a coworker or want to talk to your boss about a project gone awry, interrupting the status quo can be a daunting task. After all, most people want their workplace to be conflict-free—and raising an issue that might be upsetting can throw that balance out of whack.

But to keep things happy and healthy at work, difficult chats sometimes need to happen. Avoiding them can lead to increased stress and decreased personal and team productivity. Plus, it can be cathartic to air grievances, and the team-building benefits that come with improved communication are well worth it.

10 Things to Keep in Mind When Initiating a Tough Conversation at Work

Consider their schedule. Booking a meeting at the end of the day on Friday means neither of you will be in the right headspace to discuss important matters. Likewise, don’t approach them out of the blue. Speak with them beforehand to determine a time and place that works for both of you.
Clearly define the issue. You should be able to describe the problem concisely. Try to distill it into one sentence if possible—too many details may make it sound like an attack.
Stay positive. If you are initiating a difficult conversation, you are likely frustrated. To prevent either side from becoming defensive, present the problem with a positive spin. For example, highlight how coming to a solution will benefit the efficiency of the whole team.
Breathe. Mindful breathing can help you refocus and clear your mind of anxiety. On the day of your meeting, take time to inhale and exhale deeply. Doing the same during your conversation can also help keep you on track and in control.
Have a flexible plan. Go into your meeting with talking points that cover your main concerns. But don’t write a script. Your language should be clear and to the point, but you should be able to easily adjust if faced with questions or debate.
Separate fact from fiction. When things get heated, it’s easy to conflate what is your opinion with what truly happened. Make sure the points you bring up are objective and not fuelled by emotion.
Actively listen. Take the perspective of your coworker or boss into consideration. Be open-minded and show them that you care about their opinion. Maintain eye contact and ensure that your body language shows you are engaged—no fidgeting!
Take your time. Though you may want to push through the conversation as fast as possible, slowing down will allow you both to absorb and analyze the information. One way to achieve this is by pausing after each sentence, which will prevent you from accidentally speaking over the other person.
Be truthful, but spare feelings. Say what you mean without pointing fingers or laying blame. A conversation is a two-way street, and you are both aiming to arrive at a happier, more productive destination. On the other hand, don’t sugar-coat the situation—it’s counterproductive, and lying about your feelings will only lead to resentment in the long run.
Show humility. If your coworker or boss counters with concerns of their own, or brings up areas in which you could improve, don’t immediately brush them off or get your back up. Use these points as tools to help you come to a satisfying and effective solution, together.

Sources: forbes.com, hbr.org

Tackling Tough Talks

10 Things to Keep in Mind When Initiating a Tough Conversation at Work

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