We’re Here For You

Many of our CLAC Member Centres across Canada are open, with all necessary safety and distancing protocols in place (see Critical CLAC Updates, below).

To learn more about what’s happening in your region or sector, visit our provincial pages (BCAlbertaSaskatchewanManitobaOntario) or our sector page.

In the meantime, we continue to work hard to support you, our members. Please use our online services and call or email us for help—we’re here for you. 

Thank You!

A special thank you to our members who are on the front lines! Your dedication and efforts are greatly appreciated and admired.

Vital Information

Critical CLAC Updates


COVID-19 Hardship Fund

Federally Regulated Workplaces

Federal Government Support

Employment Insurance Information

Short Term Disability Claims Handling

Mental Health Support

Additional Rewards for CLAC Members and Front-Line Workers

What Can You Do to Help?

Critical CLAC Updates

  • The following CLAC member centres are open to the public: Langley, Kelowna, Fort St. John, and Saskatoon.
  • Due to the public health orders in Manitoba, the Winnipeg Member Centre is closed from November 12 until further notice.
  • Due to public health orders in Alberta, our member centres in Calgary, Edmonton and Fort McMurray are closed to walk-in traffic from November 27 until further notice. Members can enter by appointment only.
  • All CLAC Member Centres in Ontario are open to visitors and trainees by appointment only.
  • Please note that all visitors are required to complete a screening form upon arrival. Anyone who is sick or who has recently returned from out of the country will be denied access. Masks need to be worn and physical distancing kept. Appointments are encouraged.
  • Please visit  CLAC's COVID-19-Training page for the most up-to-date information on course cancellations, training centre operations, and training services across Canada.
  • The 2020 National Convention was held as a digital event on October 8. For more information, visit our blog.


Wearing a homemade non-medical mask/facial covering in the community is recommended when it is not possible to consistently maintain a two-metre physical distance from others, particularly in crowded public settings.

In some municipalities, the use of masks in many indoor public spaces and on public transit is now mandatory. You can check with your local public health authority on the requirements where you live.

Wearing a mask alone will not prevent the spread of COVID-19. You must consistently and strictly adhere to good hygiene and public health measures, including frequent hand-washing and physical (social) distancing.

Appropriate use of non-medical mask or face covering

When worn properly, a person wearing a non-medical mask or face covering can reduce the spread of his or her own infectious respiratory droplets.

Non-medical face masks or face coverings should

  • allow for easy breathing
  • fit securely to the head with ties or ear loops
  • maintain their shape after washing and drying
  • be changed as soon as possible if damp or dirty
  • be comfortable and not require frequent adjustment
  • be made of at least two layers of tightly woven material fabric (such as cotton or linen)
  • be large enough to completely and comfortably cover the nose and mouth without gaping

Some masks also include a pocket to accommodate a paper towel or disposable coffee filter, for increased protection.

Non-medical masks or face coverings should:

  • not be shared with others
  • not impair vision or interfere with tasks
  • not be placed on children under the age of 2 years
  • not be made of plastic or other non-breathable materials
  • not be secured with tape or other inappropriate materials
  • not be made exclusively of materials that easily fall apart, such as tissues
  • not be placed on anyone unable to remove them without assistance or anyone who has trouble breathing.


Homemade masks are not medical devices and are not regulated like medical masks and respirators. They do not provide complete protection from virus particles because of a potential loose fit and the materials used. They should be used in conjunction with proper hygiene protocols.

Medical masks, including surgical, medical procedure face masks and respirators (like N95 masks), must be kept for healthcare workers and others providing direct care to COVID-19 patients.

COVID-19 Hardship Fund

CLAC has created a fund for members who are experiencing particular hardship due to the COVID-19 pandemic. If you are in need, please talk to your representative.

Short Term Disability Claims Handling

The COVID-19 situation continues to evolve. We will provide you with updates as we receive them.

Does our short term disability (STD) plan cover COVID-19 claims when it’s contracted in the workplace, or would this be a workers compensation board (WCB) claim? 

Provincial WCB plans usually cover claims when there’s a COVID-19 outbreak declared in the workplace. WCB considers COVID-19 claims on a case-by-case basis to determine if the illness was contracted through the course of the worker’s employment. Coverage may be granted when all requirements of the provincial plan are met. 

There are exceptions to be aware of. Some WCB plans are declining claims when it’s unclear where exposure took place or in cases where the illness was transmitted by a coworker or a customer. In these situations, with proof the claim was denied by WCB, we’ll consider an STD claim. 

Also, not all workplaces are covered by WCB. For organizations not covered by WCB, workplace illness or accident claims rendering an employee totally disabled are considered under the STD policy. 

Are periods of quarantine deemed to be a medically supported absence under insured STD?  

Short term disability benefits are there to support employees when they have an injury or an illness that prevents them from doing the essential duties of their job. If you become ill, have symptoms and/or test positive for COVID-19 and have been specifically directed by a medical professional to self-quarantine, and are unable to work from home, you would be eligible to receive STD benefits in accordance with the contract. 

The determining factor for STD acceptance is illness, not that you are self-quarantined or self-isolated. In other words, you need to be ill to receive STD benefits. If you are not working because you are self-quarantined or self-isolated but are not ill, there is no disability claim. 

Please note: If you can continue your work from home while self-quarantined, there is no absence from work, so there is no disability claim. Disability claims for any other reason will be administered based on group contractual provisions. 

Are you waiving the waiting period for STD COVID-19 claims?

No. For claims with a date of disability of November 15, 2020, or later, we’re treating all COVID-19-related claims in the same manner as all other claims—in accordance to the contract and applying the waiting period. Any waiting periods set out in the group policy apply to all claims.  

The Canada Emergency Response Benefit (CERB) ended on September 26, 2020. Who qualifies for the new recovery benefits? 

The government is providing recovery benefits for the period of September 27, 2020, to September 25, 2021. The benefits include:  

  • Canada Recovery Benefit (CRB) 
  • Canada Recovery Sickness Benefit (CRSB) 
  • Canada Recovery Caregiving Benefit (CRCB) 

Does Manulife require medical evidence to support an absence due to COVID-19?

We’re making it easy for the plan member to give us what we need. An insurance industry Plan Member Confirmation of Illness statement is available and needs to be submitted along with the Plan Member Statement. Manulife will work with you to confirm what they need to know.

Federally Regulated Workplaces

Federally regulated employees should refer to federal employment standards for information on job protections and available financial support.

Additional Rewards for CLAC Members and Front-Line Workers

As a CLAC member, you receive exclusive benefits that include access to great discounts and savings on a wide range of products and services through the My Rewards program.

During this unprecedented time, several My Rewards partner vendors are offering extra rewards to CLAC members and front-line workers. 

Log in to myCLAC and select More for Members for a complete list of savings and discounts.

What Can You Do to Help?

During this time of crisis, there are many ways we can come together as a community—even if we can’t meet together in person.

  • Check in on the elderly and ill and help them out by dropping off groceries.
  • Be kind to others. 
  • Connect with each other via technology.
  • Donate blood if you are able. There is a current shortage, and your donation could save a life. If you would like to register to donate under the CLAC umbrella, please use the following link: https://blood.ca/en/ways-donate/donate-partner/becoming-partner/team-member-registration and use the code CLAC022871.

We want to again encourage everyone to work to prevent the spread of the virus. Health officials confirm that the following measures have proven effective:

  • Wash your hands frequently.
  • Keep a distance of at least two metres from others.
  • Avoid touching your eyes, mouth, and nose.
  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze, then dispose of the used tissue immediately.
  • If you have fever, cough, and difficulty breathing, please contact your healthcare provider or your province’s hotline for instruction.

CLAC will continue to work hard to protect and support our members and will send updates as needed.