Communication, Negotiation and Conflict Resolution (CNCR) | Online

This course has been designed to help improve written, oral, and negotiating skills within the construction industry. By the end of the course, participants will be able to define a conflict, identify the stages of conflict, understand the importance of communication, use assertiveness techniques to get their point across, deal with difficult people more effectively, recognize the criteria for an effective negotiator, understand how power can be used/abused in negotiations, and identify when to close negotiations.

Duration: 5 hours

Member Price: $0

Non-Member/Public Price: $150