Supervisor Micro-Certification Program

The Supervisor Micro-Certification Program (SMCP) is made up of a series of modules. You must complete Module 1 prior to beginning Module 3. 

Module 3 – Communication

In-class or Distance Learning

Supervisors who understand the importance and value of their team evolve into strong people-centric leaders by recognizing that people drive results.

In this communication module, participants learn the importance of effective communication skills to be people-centric leaders for their teams.

Participants build their understanding of: 

  • why being a skilled communicator matters;
  • what communication methods are effective in construction;
  • verbal, nonverbal, written, and visual communication skills;
  • barriers to effective interactive communication
  • the people-centric communication model (empathic listening); and
  • strategies of having crucial conversations.

Structure: Instructor-led session (in-person or virtual) which includes the learning of core leadership competencies, group discussions, leadership assessments, applications to real-world situations, and access to peer-to-peer collaboration and mentorship.

Upon successful completion of the module, participants are issued a digital badge and are eligible to register for the next module (Teamwork).

Duration: 3.5 hours

Upcoming Dates

  • Jul 3
    Event Locations
    Distance Learning
    Start Time: 9:00 AM
    Course full
  • Jul 15
    Event Locations
    Distance Learning
    Start Time: 11:00 AM
    Course full
  • Jul 23
    Event Locations
    Distance Learning
    Start Time: 11:00 AM

Need a different date or location?

Let us know and we'll try to find something that works for you.



Contact us at or by text at 519-865-9711.