Apprenticeship Support Program Manager - Cambridge

We are currently accepting resumes for a CLAC Apprenticeship Support Program Manager. This is a full-time, permanent position located in our Cambridge Member Centre.

Job Summary:

This position is responsible for the development, implementation and management of a national apprentice support program for members, initiated by the federal 2-year Intermediary funding under ESDC/Apprenticeship Service Program.

The position will be responsible for three main areas:

  1. ESDC/Apprenticeship Service Program-Intermediary Funding - Project Implementation Management (approximately 22 months)
  2. CLAC Apprenticeship Support Program (“CASP”) development, operational implementation, national alignment and program management
  3. Strategic workforce development planning, development and engagement

Key Responsibilities:

1. Intermediary Funding Project Implementation Management

  • Under the direction of senior leadership, manage the implementation of the 22-month ESDC-Apprenticeship Service Program Intermediary funding project (“project”) until Project completion (March 31, 2024)
  • Effectively manage and communicate and complete project expectations and activities to project team members and relevant internal and external stakeholders
  • Develop best practices, policies, procedures, assets, and tools for successful project execution with a view of establishing national operational program sustainability (post-project funding period)
  • Supervise direct reports, and additionally, coach, mentor, motivate and develop project-assigned staff (non-reports and direct reports), and where appropriate, identify and resolve issues and conflicts within the project team
  • Build, develop and grow stakeholder relationships and communication activities vital to the success of the project and ongoing program development and operations

2. CLAC Apprenticeship Support Program - Program Management

  • Working with senior leadership, manage and promote the strategic development and operations of CASP, nationally, including the provincial implementation and alignment of services supporting CLAC member-apprentices and signatory employers in the following areas of the apprenticeship pathway:
      • Recruitment
      • Onboarding
      • Registration
      • Retention
      • Completion
  • Lead initiatives with CASP-assigned team members to engage member-apprentices and signatory employers regarding the services available with CASP and ensuring that they are effectively utilized to support the development of the CLAC workforce and that they are consistent with the strategic goals of CLAC
  • Responsible for leveraging best practices and driving continuous improvement initiatives leading to operational success of CASP, nationally
  • Coach, mentor, motivate and develop assigned-team members (remote and/or local) in collaboration with the local Director of Training
  • Maintain a work environment that attracts, retains, and motivates team members
  • Develop and advise cross-functional teams within CLAC to develop CLAC’s skilled-trades workforce through CASP

3. Strategic Workforce Planning, Development, and Community Engagement

  • Participate in the strategic workforce planning initiatives as it relates to CASP, maintaining a highly visible image of CLAC as a workforce development partner, and ensuring that the goals of CASP are in line with the goals of CLAC
  • Carry out appropriate research on both internal and external labour market issues relevant to CLAC employer outreach, apprentice placement, and market trends
  • Develop programming and diverse community engagement initiatives to promote the growth and success of CASP, including recognizing the diverse range of needs of the adult jobseeker/apprentice population, equity-deserving groups, and seek opportunities for government funding grants
  • Recommend short-term and long-term workforce development goals and objectives to senior leadership
  • Develop and maintain a high level of organizational expertise and knowledge on issues and opportunities related to the field of skilled trades, including:
      • apprentice recruitment, retention and completion
      • equity, diversity and inclusion
      • community, member, and employer engagement
      • Red Seal/provincial apprenticeship systems


  • Minimum of 5 years of experience managing complex projects and programs in a related field of work
  • Trades-based education and/or Bachelor’s degree in Business Administration preferred or equivalent combination of education and experience

Skills and Experience:

  • Demonstrated experience at successfully managing and completing complex projects
  • Demonstrated success in fostering collaborative relationships while providing dynamic leadership with internal and external stakeholders
  • Demonstrated experience at working both independently and in a team-oriented, collaborative environment, and managing a remote team that delivers results
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • Ability to read communication styles of team members and stakeholders who come from a broad spectrum of disciplines and geographic locations
  • Ability to elicit cooperation from a wide variety of sources, including senior leadership, team members, other CLAC teams and external stakeholders
  • Demonstrate experience and an enhanced understanding of Red Seal and Provincial apprenticeship systems
  • Demonstrated skills, knowledge, and experience in the skilled trades.
  • Demonstrated commitment, understanding and knowledge of application of human rights, equity, diversity and inclusion with the ability to communicate and work effectively inter-culturally with equity-deserving groups, diverse clients, job seekers and various communities
  • Demonstrate strong creative, strategic, analytical, organizational, and interpersonal skills
  • Experience with developing and managing budgets, and hiring, training, developing, supervising, and appraising personnel
  • Able to handle confidential information with diplomacy and a strict adherence to confidentiality
  • Technically competent with various software programs, such as MS Project, Planner and MS Office 365
  • Demonstrate an experience with database management, production of reports on workforce statistics and demographics
  • Commitment to working with shared leadership and in cross-functional teams.
  • Strong oral and written communications skills
  • Ability to manage multiple projects at a time
  • Out-of-town, overnight travel is required

Reporting and Accountability:

This position is based in Cambridge, ON and reports directly to the Director of Training, Ontario.

To Apply:

To submit your expression of interest in this position, please submit your cover letter and resume to Colin de Raaf, Director of Training, ON, at This posting will remain open until a suitable candidate has been found. Interested individuals are encouraged to apply as soon as possible.

Approximate Start Date: June 2022

We thank all applicants for their interest, but only candidates under consideration will be contacted.

CLAC offers a competitive wage and excellent benefit package, as well as the opportunity to work in a dynamic, rewarding, and challenging workplace community.

CLAC is committed to providing accommodations for people with disabilities. If you require an accommodation at any stage of the hiring process, we will work with you to meet your needs.